Unanswered calls pose a significant problem for businesses today. With only 19% of wireless subscribers answering calls from unknown numbers, companies face an uphill battle in reaching their ...

Revenue at the high end of guidance with record cash flow and positive GAAP net and operating income Vaibhav Agarwal promoted to Chief Financial Officer BELMONT, Calif.-- (BUSINESS WIRE)-- RingCentral ...

If your reps are drowning in data but lacking insight into what gets prospects over the line, an AI sales assistant could be the answer. There’s been a rise in AI adoption among salespeople, with one ...

But beyond the obvious clichés and soundbite advice, what does it actually take to develop a solid customer service strategy? How can you build a customer service process that ensures a positive and ...

It’s no secret that call centers are concerned with metrics and performance. Reps have to be fast at not only picking up the phone and responding to customers, but also solving those issues—sometimes, ...

If you’re going on vacation or closing your business for a holiday, you can set up special call rules with RingCentral. Call rules can dictate anything from forwarding calls to another extension, ...

You’ve researched Dialpad but aren’t sure it’s the right choice for your business. Whether it’s one of these cases or a mystery third, you’ve come to the right place. Dialpad is a solid PBX provider, ...

We know, we know, it’s tempting. Imagine: There are about 20 people on this video meeting and only two of them are talking. Ainsley has been droning on for about eight minutes straight, and John ...

Departments are a great way to distribute customer calls to different teams within your company, or for a very small company to give customers the impression that it’s a much larger organization. A ...

Is your day drowning with too many meetings? Are you looking for ways to reduce the number of meetings in your day? You’re not alone. In fact, meetings have increased by 12.9% since 2020. 1 If you ...

Looking to start a meal delivery service? You’re in the right place, as we’re sharing all of the market opportunities, challenges, considerations and requirements you need to get your new business off ...

In this modern era of digital technology, everyone needs a good internet connection. One of the most used internet options is called DSL. But what is DSL? Digital Subscriber Line (DSL) is a type of ...