We suspected it may be happening, but Datamonitor confirms it in a new report: "'Traditional' touchtone interactive voice response (IVR) -- utilized by businesses over the past two decades for the ...

9 Reasons a Hosted IVR Beats Managing Your Own System Your email has been sent If you provide customer service over the phone, you need an IVR system. Discover why a hosted IVR can save time, cut ...

TEL AVIV, Israel--(BUSINESS WIRE)--CallVU, the leading provider of innovative Omni-Channel solutions that enable organizations to engage customers in their channels of choice, announced today the ...

Well-designed IVRs resolve issues, reduce cost and leave customers with a positive impression. Poorly designed ones create ...

(MENAFN- ForPressRelease) Asterisk Service, a unit of global VoIP tech leaders Ecosmob, announced availability of CRM integrated IVR solutions for diverse industry segments such as hotels, hospitals, ...

Zappix, a provider of visual interactive voice response (IVR) technology for smartphones, now offers out-of-the-box, multilanguage support and localization, allowing companies to provide visual IVR ...

Verizon Business has added IP-enabled speech services to its portfolio to help enterprises offer improved self service to their customers with a minimal investment. The new capability, provided by ...

The Latest Call Center IVR Upgrades Are Slashing Wait Times Your email has been sent Interactive voice response (IVR) systems route calls and handle basic queries ...

If you’re thinking about interactive voice response (IVR) for your contact center, you’ll find it can be leveraged to effectively meet your customer demands. Today’s customers are used to the “Amazon ...

The launch of RealPage's new payment service provides clients with a new convenient payment option for their residents, payments over the phone, increasing satisfaction and retention "In our ...