The city of Marco Island has a new online payment portal and interactive voice response (IVR) phone payment option which will ...

AutoNurture.ai announces the appointment of Martin McKeaveney as CTO, reinforcing their push into the European energy sector ...

Australian consumers expect digital services that are fast, clear, and safe. Close to half value quick resolution (49 per ...

It starts the same way every time. You ring a customer support line, and a robotic voice greets you with a labyrinth of menu options: “Press 1 for sales, 2 for support, 3 for more confusion.” You ...

ResultsCX, a provider of Customer Experience Management (CXM) services to leading global companies including Fortune 100 and FTSE 250 companies, today announced it was recognized as a Major Contender ...

Glia, the leader in AI interactions for banking, today announced its next-generation Voice AI at the company’s annual ...

These startups are shaking up customer interactions and enterprise automation through advanced voice technologies.

Salesforce, the world’s No. 1 AI CRM, this week announced the general availability of Agentforce 360, the culmination of a ...

Salesforce concluded Dreamforce 2025 with insights into agentic artificial intelligence and the impact on software-as-a-service.

Technology conferences often follow a familiar arc. Product launches. Customer stories. A few bold predictions. But at Twilio Signal 2025, something more ambitious was underway: a reframing of what ...

The Aadhaar ID system was first introduced in India in 2010 and has since become a big part of everyday life, with over a ...