One of the biggest reveals to come out of Salesforce’s annual Dreamforce conference is its Agentforce IT Service product, which aims to bring new opportunities to Salesforce solution providers.

Identity-related breaches are surging worldwide, with organizational help desks becoming a favored entry point for attackers, ...

For agents to be truly autonomous they need to have access to resources and self-custody their assets: programmable, ...

In addition to the new agents, Zendesk is also rolling out new analytics capabilities, intended to help administrators better understand instances in which an agent makes a mistake. These capabilities ...

Salesforce Inc. is imbuing its 16-year-old Service Cloud with artificial intelligence agents in a new suite designed to ...

Zendesk has launched a new autonomous support agent that should solve 80% of support issues without human intervention.

FBI director Kash Patel has sparked major outrage after reportedly firing an award-winning trainee agent for displaying Pride flag in the workplace.

Delivery agents criss-crossing the streets of major towns and cities do not even merit a second look in the country today.

The MicroPay team, one of five finalists and a winner of the Built Prize at the hackathon. Image source: @PolkadotAPAC on X [Zurich, Switzerland – October 6th, 2025] - The fusion of AI and blockchain ...

Director Kash Patel on Friday for firing an agent in training who had displayed a Pride flag on his desk in 2024. Patel ...

FBI chief Kash Patel said that the agent trainee “exercised poor judgment with an inappropriate display of political signage” in workplace.

FBI Director Kash Patel dismissed a trainee for displaying a gay pride flag, citing poor judgment and political signage, sparking concern and legal challenges within the FBI.