India’s voice and speech AI ecosystem is undergoing a powerful evolution, driven by a new generation of startups building ...

Alan Ranger is the VP of Marketing at NiCE Cognigy, a global leader in AI-first customer service automation. Agentic AI is ...

According to company officials, the platform now powers AI Agents that handle a portion of nearly 5 billion issues resolved ...

Kustomer pitched an AI-native CX future. The bigger story: why some enterprises are not ready—and what it will take to find ...

DLD continues its commitment to empowering the real estate community through proactive, seamless services, integrated data, ...

Now, it’s worth noting Stock Advisor’s total average return is 1,060% — a market-crushing outperformance compared to 187 % ...

The integration of artificial intelligence into customer engagement platforms represents another major trend working in ...

Voiso, a global provider of AI-powered contact center solutions, has been recognized as a Leader in Mid-Market Speech ...

Dublin, Sept. 23, 2025 (GLOBE NEWSWIRE) -- The "Big Data Analytics in Telecom Market Opportunity, Growth Drivers, Industry Trend Analysis, and Forecast 2025-2034" report has been added to ...

Today, 68% of retail customer service is handled by AI bots. Efficiency is undeniable — but empathy remains the ...

In addition to the new agents, Zendesk is also rolling out new analytics capabilities, intended to help administrators better understand instances in which an agent makes a mistake. These capabilities ...

Mindy Chen, Mutual of Omaha's vice president of segment analytics, spoke with Digital Insurance about how AI is being used to ...