Q: Four years ago I had a smart meter fitted but I’ve only recently found out that British Gas has not been receiving my gas ...

ROCHESTER, N.Y. – The smart meter switchover across our region has been rocky for some customers. The vendor hired by RG&E/NYSEG to install the meters is understaffed and many customers say they can’t ...

Billing disputes continued to dominate, accounting for 59% of all cases, followed by smart meter issues (11%) and customer ...

The KXAN Investigates team looked into customer complaints about Austin Water's new smart meters. Will DuPree, Kelly Wiley & Mike Rush TV discuss what the story uncovered about the city department's ...

Hello! I cover the Eastern Suburbs for 7 News WKBW. If you have a story idea, please email me at [email protected] BUFFALO, N.Y. (WKBW) — Last week 7 Problem Solvers looked into complaints ...

Rochester, N.Y. — RG&E technicians are now installing smart meters across the area, designed to improve customer service, following a wave of heated complaints over billing and other issues. The ...

NYSEG and RG&E are installing the latest in energy use technology − smart meters − across their wide customer base that includes more than 1 million electric hook-ups and 500,000 natural gas services.

Jefferson Parish is facing accusations that its process for awarding what could be a $100 million contract to replace nearly every water meter in the parish with more reliable, smart technology was ...

BUFFALO, N.Y. (WKBW) — New York State Electric & Gas (NYSEG) and Rochester Gas and Electric (RG&E) have announced the launch of "Usage Alerts" for customers with smart meters. According to NYSEG, ...