As artificial intelligence reshapes customer expectations and business operations, the very definition of consultative selling is evolving.

Forbes contributors publish independent expert analyses and insights. Pam Danziger reports on retail, focused on the luxury consumer market. American consumers defied expectations in June – typically ...

The American consumer just keeps on keeping on. The latest retail sales figures came in better than expected: up 0.6% in August, after a similar monthly gain in July. That’s despite falling consumer ...