A third of all online questions posed online in an IT help desk environment in institutions of higher education deal with password and login information. Those are followed by e-mail, which consumes ...
Last year, Google announced a $1 billion initiative to teach the skills needed for new digital jobs in light of increasing automation. The latest part of the program is the Google IT Support ...
More than 8,000 people have completed the eight-month Google IT support certificate program since it launched in early 2018. The certificate, Google’s first substantial foray into postsecondary ...
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