Know the ITIL framework’s essential ideas, principles, and procedures. To be good at managing IT services, you should study the IT Infrastructure Library (ITIL) service lifecycle and its five phases: ...
Peace has broken out between the rival Itil accreditation bodies after an agreement was announced that will see APM Group, Exin and BCS-ISEB all offer exams for version 3 of Itil when it is released ...
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