A multinational telecommunications company in Europe standardized on BMC's Helix Chatbot to serve over 120,000 employees across all divisions with self-help articles and catalog items and support ...
Energy giant Chevron has simplified its IT service delivery for thousands of users across 45 different countries by rolling out ServiceNow in just 7 months, replacing a highly customised and ...
A few CIOs with call center-based Incident Management systems can’t see the bottom of incident queues due to the thousands of pending laptop connectivity, remote access login, and VPN support requests ...
General Dynamics’ information technology business unit has secured a potential five-year, $396 million contract to support the Special Operations Forces under the U.S. Special Operations Command. Work ...
New agentic AI features are the big focus in Salesforce’s latest software platform update, including help simplifying sales and IT service operations. Winter is coming to Salesforce on October 13, ...
Steve Riley, head of IT operations and service management at Mercedes-AMG Petronas F1 Team, reflects on a job well done. Having worked for the racing team for almost a decade, where he established the ...
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