Contact center volume jumped markedly when the COVID-19 pandemic forced the closures of physical locations around the world, meaning contact centers were the sole source of customer-company ...

I cannot remember a time when consumers have received worse treatment than today. Whether trying to order a coffee at Starbucks, purchase groceries at a reasonable price, or install an access control ...

Call center teams are trained on how to handle angry customers. They are also taught how to progress calls from beginning to end, offering clear service but not wavering from stated company policies.

How companies handle customer data is a foundational element of trust. Leading CRM software like Salesforce can help companies streamline and automate much of the activity around tracking and securing ...

If you’re having issues with your Social Security payments, you might need to contact the Social Security Administration for help. You may be able to troubleshoot some problems online, but other ...

Prompt and strategic responses to negative online content can mitigate brand damage and control the narrative. Using social monitoring and listening tools allows companies to address brand mentions ...

There are few things that can cause more stress to a small-business owner, or any business owner, than a customer who doesn't pay as agreed. Some entrepreneurs are prepared for this as a natural cost ...

FILE - Consumer Financial Protection Bureau Director Rohit Chopra, speaks from the South Court Auditorium on the White House complex in Washington, April 11, 2022. The Consumer Financial Protection ...

A bartender’s skit sharing her method of handling customers who want to know what the calorie counts for their beverages are is illustrating another facet of working in the industry. The clip has ...