Opinions expressed by Entrepreneur contributors are their own. As a customer service consultant and trainer, I’m the guy business owners ask to turn their company into “The Ritz-Carlton of Industry X” ...

A hotel guest was left hungry after hotel workers took away the room service he ordered before he was able to even eat it. In a viral video with over 640,000 views, TikToker Livvgerr (@livvgerr) ...

Calling Hilton is the best way to get help on time-sensitive issues. Otherwise, try email, the website or the Hilton app. Many or all of the products on this page are from partners who compensate us ...

At SGF, leaders discussed how expectations, personalization, and data-driven marketing are redefining how brands connect with ...

A hangry guest hankering for a late dinner at a luxury hotel whipped up a discussion about the absurd state of the hospitality industry after receiving a “horrific” room service meal delivered in ...

A guest at a hotel received more than just a place to stay during his visit—he was treated to a custom-made dessert crafted in his honor, a gesture that quickly caught internet viewers' attention. The ...

Email, in-app messaging or even a good old-fashioned phone call can put you in touch with Hyatt customer service. Many or all of the products on this page are from partners who compensate us when you ...

"AI ‘significantly enhancing’ personalisation of guest experiences" was originally created and published by Hotel Management ...

Founder of FPW Media, creating industry-leading brand experiences that engage the next generation of decision-makers in a fast-paced world. Professional service businesses tend to invest significant ...