Discover five executive strategies—customer-centric, vision, data, talent, and operational excellence that define today’s ...

NPR's Juana Summers speaks with former customer service executive Amas Tenumah, author of Waiting for Service, on recent surveys showing Americans' dissatisfaction at record highs. American ...

The internet service provider has etched out an enviable niche in a market dominated by household-name brands.

Celigo, the #1 Integration Platform as a Service (iPaaS) company in G2 user ratings, announced Monday the recent appointments of Scott Buswell as Chief Customer Officer (CCO), Claudia Lee as Chief ...

President Biden signed an executive order on Monday outlining a people-centric approach to improving the federal government’s customer service with an emphasis on efficiency and accountability. “The ...