Let's start with the basics of what it means to get tech support versus customer service. Customer Service vs. Technical Support It's common to confuse customer service with technical support, but ...
Proactive Vs. Reactive Support: Shifting Your Focus For Customer Satisfaction In A Tech-Driven World
In today's hyper-connected world, customer experience (CX) reigns supreme. Imagine this: You're engrossed in a movie on a Friday night, popcorn in hand, when your streaming service suddenly sputters ...
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