Los Angeles, California – October 17, 2025 – PRESSADVANTAGE – Rocket CRM has announced the deployment of a new automation ...

A call center is a specialized facility that is used by organizations to handle customer interactions. All incoming and outgoing calls to customer support, telemarketing, and sales services are ...

The integration of artificial intelligence into customer engagement platforms represents another major trend working in ...

Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing ...

Abstract: Customer Relationship Management (CRM) systems have come a long way in their evolutionary life cycle. From being used as a mere Rolodex of customer information, they have transformed into ...

When Taylor Thomson talks about customer relationship management, he does not mince words. “I live and die by Salesforce. I ...

Rocket CRM has introduced new advancements to its platform designed to transform the way organizations approach Marketing Automation. The updates focus on enhancing automation, improving data accuracy ...

With results like these, we are very focused on converting our customer base to consumption as fast as possible. You can’t fault Josh James, CEO at Domo, for his candor. The analytics firm turned in ...

Sometimes a brand is so successful that it’s bigger than a name-drop.

During his dialogue, Torres Vila said BBVA’s push to deploy AI across the organization is helping it differentiate the ...

In an age of social distancing, customer service may be the biggest challenge for companies seeking to create warm, fuzzy, ...