It is high time to address the elephant in the room. Invoices don’t kill auto repair shops. Bad invoicing processes do. Delayed bills. Confusing line items. Customers are questioning charges at the ...

If you’re like most of us, when you pick up your vehicle at the shop you’d like to get going as quickly as possible and you simply slap your credit card down, pay the bill, and grab your keys. Then ...

Michael Roehricht needs a repair invoice from Enterprise to file a claim with his car insurance company. Why won't the company send him the paperwork? Q: I need your help with an insurance claim. I ...

Almost every car owner can be excused for not completely understanding the average repair invoice. Even those in the business can be baffled by short-forms, hard-to-read formats and some legalese that ...